"Customer service" provided by Darcy Lauer was absolutely the worst I've ever experienced. Her attitude and tone of voice was unacceptable. She should not be in a position where she is the face of the company. We arrived late (1/2 hour prior to check in rather than 45 min prior), our fault, I understand, but rather than a simple "I'm sorry, the 45 min window is firm" she sighed, rolled her eyes and was rude, condescending and completely un-empathetic. As a consultant who specializes in customer service training, I was appalled at her treatment of courteous customers. She should be fired; at minimum she should be placed in a position where she does not interact directly with clients! I would not recommend this company to anyone unless you enjoy being treated like an inconvenience, belittled, or scolded like a child. Due to the strict no refund policy, we rescheduled for later in the day but I'm dreading the return. If it weren't for my daughter who was in tears at the counter, we would not be returning. Shame on you Darcy Lauer and the company who hired you!
*This rating is for the dinner rafting trip: great food, great setup, great guides. Good opportunity to see wildlife and enjoy a scenic river view of the Tetons.
Great lodge except they had no fridge for free
It never occurred to me to check to see if there was a TV in this day and age. It was a little to rustic for me.
Love the stay and the food. Beautiful views, but I gave this place a 2 because they tried multiple times to add charges to our account. When we tried to fix the charges, they told us to call them after our account had been charged and we were sent the final bill in the mail. Not sure why they didn't allow us to fix it in person. If that didn't happen to us, I would have given it a 4 (5 being Amazing). Hopefully this doesn't happen to you if you choose to stay here.
Grand Teton Lodge Company is a US Lodging based in Moran, Wyoming. Grand Teton Lodge Company is located at 100 Jackson Lake Lodge Rd, Moran, WY 83013, USA.
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